Who was your best boss? Was it the one who didn't want your input and made you feel insignificant or was it the boss that asked your opinion regurlarly, who brought out your strengths and who helped you find meaning in your work?
So why is it that a customer who speaks up, who doesn't accept excuses for lousy service and who expects more from you, why do consider them be a "worst" customer? A "worst" customer is one who lays down and accepts your lousy performance, who feels apathy toward your mediocre organization but keeps on buying no matter how poorly you perform.
A "good" customer is the one who makes you work for it, who makes you step up your performance to the next level and who voices their concerns to you and your bosses. These "good" customers are the reason you are forced, yes I said forced, to improve. It's either you get better or they buy somewhere else.
Don't complain about these customers. These are the folks who separate the great organizations from the ordinary. And honestly, aren't you tired of ordinary, boring businesses offering ordinary, boring products served by ordinary, boring people who have no connection to their work?
Maybe it's time you became one of these "good" customers and see how good it feels to make a difference in an organization - whether they like it or not.
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Kevin Burns - Excellence Attitude/Culture Strategist
Speaking Web Site http://www.kevburns.com
Creator of Filter-Free Fridays™
Creator of the 90-Day System To A Greatness Culture™
Coming Soon Kevin's 8th Book - "Your Attitude Sucks - Finding Your Excellence In A Wasteland of Mediocrity
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