When your waitress appears at the table again she presents you with your bill. You notice that you are being charged full price for a meal you had already told them was not satisfactory but you find attached to your bill is a $10 off coupon good for your next visit.
Offer to fix my problem at some point in the future and you won’t have a problem to fix in the future because I won’t be back. But I will make sure that none of my friends come to visit you either.
Trust me, this happens more often than it should. Why is it that restaurants want to wait until sometime in the future before they fix the problems you had today? But it’s not just restaurants who do this. This same service abdication happens across all industries. This is what I call, “Service Postponement.”
How ridiculous is it that you think that you will be able to solve a problem at some point in the future if you are not prepared to solve that problem today?
A customer who is having a problem today needs to have that problem fixed today. And if you are that customer who is having that problem today, then you need to address it today. Do not let businesses wait until sometime in the future before they fix the problem today.
Remember, on Filter-Free Fridays™ you take off the filters that prevent you from telling the truth and you say something in an effort to help them serve you better.
Leave me your comments about your “Service Postponement” experience below.
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