Monday, August 17, 2009

Bad Boss And The Attitude of Service

Maybe you find yourself just standing and staring right at your boss's office door wondering why the jerk-boss behind that door doesn't give you the praise you think you deserve. You know you have to go back to work but you find yourself struggling to come up with one good reason (other than being fired) to actually give a best-effort knowing full well you won't even get a grunt of acknowledgment for your efforts. (That's when the thoughts of lottery winnings pop into your head and you picture yourself standing on his desk, reaching down and grabbing him by that stupid yellow tie he always wears to work and saying, "You can take a long, hard" .... um ... heh heh ... sorry got a little off-track there.)

Have you ever wondered why a leader, manager or boss would not acknowledge or praise the work of his or her people? Truth is, anyone who doesn't praise his or her employees is not a leader. Stop calling him or her that. It's insulting to real leaders.

People who don't praise others are lacking in self-confidence. It takes confidence to praise someone's effort. And you don't have to be in management or in a supervisory position to offer a compliment on someone's hard work. People who choose to say nothing when it comes time to acknowledge a contribution don't wish to be outshone - that's why they say nothing. People who hold back praise do it for selfish reasons.

Problem is, if they are in management, it's worse. Managers need to get people to work for them. But people don't give a full effort and do NOT engage in their work when there is no acknowledgment or praise. This is where you need to develop an Attitude of Service. Service is not just about how you serve customers. Service is an Attitude. Customer Service is a department. Treating others how you would wish to be treated requires an Attitude of Service (one of the seven Attitudes discussed in detail in my forthcoming book, "Your Attitude Sucks - Fixing What's Wrong With Corporate America.")

Be in service to someone - offer a heartfelt compliment today and see how much better your day gets.

But if you want to make sure you're viewed as the worst boss ever then don't give people the credit they deserve. Your people will serve you only as well as you serve them.

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Attitude w/ ATTITUDE

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