I was asked today, what few words of wisdom I would offer to university grads at their graduation ceremonies this year, just before beginning life on their own. Here are three pieces of advice I would offer:
First, today you may be the most educated students of your university, but you are about to become the least educated members of the workforce. Those who you will begin working with have also had their own lifetimes of experience on the job - practical experience. Officially, theory stops today and practical implementation of your knowledge will be augmented with life experience and workplace challenges. Those you will be working with have already done most of what you are about to experience. Seek their counsel and listen carefully. It may save you a great deal of difficulty and disappointment.
Secondly, most university grads will never achieve a 6 or 7 figure paycheck, as much as they think they may deserve one. You are not entitled to a 6-figure paycheck by your graduation. What your diploma entitles you to is to compete with every other graduate who will be seeking the same job as you and want the same promotion as you. You are, however, by your graduation, entitled to continue to learn, to become a valuable member of your workplace and your community, to help those who can't help themselves and to serve people well. You are also entitled to be grateful and thankful for your education, a chance many didn't have or perhaps didn't take. You are entitled to be grateful to your parents who have helped in some way and you are also entitled to be a decent human being when you get out into the real world.
Lastly, you entered university to close the gap between what you knew and what you needed to know. Don't let that strategy be left at the door after today. You spent four years of learning, studying and testing to get to where you are today. The same rules apply in the real world. There will always be a gap between what you know and what you need to know. The only way to close that gap is to do what you have done here: read, learn, study, experiment and pass your tests. The real world that you about to enter, operates on the very same principles.
The truth is, after applying themselves for four or more years to acquire book-knowledge, some will end up believing they have been given their diploma in "knowing everything." They will ignore the wisdom of others and likely end up wallowing in a lifetime of mediocrity. Others, who have open minds, will achieve or experience some degree of greatness.
For those who paid attention to these meager offerings, good luck on your journey.
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Kevin Burns - Corporate Attitude/Culture Strategist
Speaking Web Site http://www.kevburns.com
Creator of Filter-Free Fridays™
Creator of the 90-Day System To A Greatness Culture™
Coming Soon Kevin's 8th Book - "Your Attitude Sucks - Creating An Oasis of Greatness In A Wasteland of Mediocrity
Subscribe to Kevin's Attitude with ATTITUDE Blog by Email
Follow Kevin on Twitter @attitudeburns
The Official Kevin Burns YouTube Channel
Showing posts with label gratitude. Show all posts
Showing posts with label gratitude. Show all posts
Wednesday, March 31, 2010
Monday, December 21, 2009
Giving and Reciprocity
There are just a few more days left until Christmas. Those people with kids especially know the joys of Christmas morning under the tree. Watching those little faces light up like the Christmas tree over their heads, they are excited, happy and thankful.
Getting gifts is great. Kids love it. But parents don't give their kids gifts with an expectation of getting something in return. Kids have no money and rarely have the presence of mind to think beyond what "Santa" is going to bring them. A parent who would give a child a gift only under the condition that the child reciprocate in return would be considered an a**hole by most people. But sadly, that is the same expectation people place on other people when they give. If you are willing to give to your children freely without expectation of return, what's with the expectation placed upon people other than your own kids?
Simply giving a gift without any expectation of return feels good. I mean, if there were an expectation of return every time you gave a gift, after you dropped a couple of dollars in the Salvation Army kettle would you expect to have it returned to you by a homeless person outside the mall doors? Let's be realistic. So why do you place expectations on other people outside of the gift-giving season?
If you serve your customers and clients, do you "expect" them to serve you back? When you go over and above what is expected for your co-workers, do you "expect" them to drop everything they are doing just to do something nice for you? Just because your customers may not fully comprehend how much you go out of your way for them, should you hold back your best effort until you get a little reciprocation coming back your way?
Giving is giving. It's why they call it "giving." There's is no taking when you're giving. There is no expectation when you are giving. If the only reason you give is so that someone else is going to owe you for it later, then you are a sad example of giving without expectation of reciprocity. Giving is supposed to be unconditional.
Sure, some people could offer more of a heartfelt "thanks" when they receive one of your gifts. Sure a client could pass on a referral about you and your service. Sure, you could be considered for that service award if someone would just recognize your hard work and nominate you. But they don't. And they don't because with every little extra effort you might think you're giving, you are also exuding some sort of "expectation" energy around you. People think there must be a catch when you do something nice - because deep down, you need to be reciprocated.
People may want to do nice things for you but not out of obligation. So, if the only reason you're doing something nice is to get something back, then you're not doing something nice - you're doing something selfish. The point of giving is to make it about other people, not yourself. Remember that fact this Christmas - and beyond.
Make a New Year's resolution to do one nice thing everyday - for your spouse, your kids, a co-worker, a customer or a stranger. Change your Attitude of Service to include "giving" as a strategy. You will find that your results in life will tend to change for the better the faster you let go of making people feel like they owe you something.
--
Attitude w/ ATTITUDE
Subscribe to Kevin's Attitude with ATTITUDE Blog by Email
Follow Kevin on Twitter @attitudeburns
The Official Kevin Burns YouTube Channel
Getting gifts is great. Kids love it. But parents don't give their kids gifts with an expectation of getting something in return. Kids have no money and rarely have the presence of mind to think beyond what "Santa" is going to bring them. A parent who would give a child a gift only under the condition that the child reciprocate in return would be considered an a**hole by most people. But sadly, that is the same expectation people place on other people when they give. If you are willing to give to your children freely without expectation of return, what's with the expectation placed upon people other than your own kids?
Simply giving a gift without any expectation of return feels good. I mean, if there were an expectation of return every time you gave a gift, after you dropped a couple of dollars in the Salvation Army kettle would you expect to have it returned to you by a homeless person outside the mall doors? Let's be realistic. So why do you place expectations on other people outside of the gift-giving season?
If you serve your customers and clients, do you "expect" them to serve you back? When you go over and above what is expected for your co-workers, do you "expect" them to drop everything they are doing just to do something nice for you? Just because your customers may not fully comprehend how much you go out of your way for them, should you hold back your best effort until you get a little reciprocation coming back your way?
Giving is giving. It's why they call it "giving." There's is no taking when you're giving. There is no expectation when you are giving. If the only reason you give is so that someone else is going to owe you for it later, then you are a sad example of giving without expectation of reciprocity. Giving is supposed to be unconditional.
Sure, some people could offer more of a heartfelt "thanks" when they receive one of your gifts. Sure a client could pass on a referral about you and your service. Sure, you could be considered for that service award if someone would just recognize your hard work and nominate you. But they don't. And they don't because with every little extra effort you might think you're giving, you are also exuding some sort of "expectation" energy around you. People think there must be a catch when you do something nice - because deep down, you need to be reciprocated.
People may want to do nice things for you but not out of obligation. So, if the only reason you're doing something nice is to get something back, then you're not doing something nice - you're doing something selfish. The point of giving is to make it about other people, not yourself. Remember that fact this Christmas - and beyond.
Make a New Year's resolution to do one nice thing everyday - for your spouse, your kids, a co-worker, a customer or a stranger. Change your Attitude of Service to include "giving" as a strategy. You will find that your results in life will tend to change for the better the faster you let go of making people feel like they owe you something.
--
Attitude w/ ATTITUDE
Subscribe to Kevin's Attitude with ATTITUDE Blog by Email
Follow Kevin on Twitter @attitudeburns
The Official Kevin Burns YouTube Channel
Wednesday, February 11, 2009
Memo From The Customer
I think I missed a memo recently. I must have. The memo I missed apparently stated that if you are a cashier, a salesperson or even a “sandwich artist,” feel free to have conversations with your co-workers, your friends and other complete strangers while “serving” your current customer.
When exactly did the person with the money (the customer) become the least important part of a front-line worker’s day? Recently, it seems that almost every store I have gone into has someone at the front counter who needs to have a conversation with someone else (not work-related) that is more important than accepting my money. How can everything in a cashier’s day be more important than my willingness to exchange goods and services for money? Did I miss that memo?
In response, here is my memo.
Memo to: The front-line staff of all organizations
From: The Customer
Re: Performance review
It has come to my attention that you have been ignoring me lately. Although nothing has been said directly to me, your performance in the role of customer service has become suspect. I wish to address that here.
Your willingness to make eye-contact with me and to acknowledge that I have chosen to part with my hard-earned money has made me feel as though you really don’t care that I am in your establishment willing to purchase something. I am simply asking that, for the few minutes I am in your business, that you keep your conversations focused on what I would like and, most of all, be thankful for my willingness to frequent your work place. I feel compelled to address this issue as I have noticed it lacking of late.
I am becoming incredibly frustrated at being ignored while I am in the midst of purchasing something. I (the customer) am the revenue source for your business. I (the customer) am the guy who keeps the lights on in your business and gives you the revenue stream to pay for silly little expenses like … oh I don’t know … staff!! I (the customer), in this so-called economic downturn, am the difference between your business going down and your business thriving. Unless there is a fire, ask yourself, is there really something more important that you feel you must handle before you handle my transaction?
Do you really need to create conversations with others about how tired you are, how long the day has been or how many minutes are left before you can head to the bar to hang out with your friends? If I were your boss would you ignore me as I stood in front of you so that you could carry on meaningless conversations with friends or co-workers? Well, how about you think of me as your boss – simply in the fact that I pay you indirectly.
ATTITUDE ADJUSTMENT: The secret to customer service is to simply be present in my dealing with you. I don’t want to feel like I’m imposing on you when I buy something from you. I want to hear “Thank you.” I want you to mean it when you say it. You can tell me to “have a nice day” or not – that’s really not important to me. A simple “thank you” is all I require.
For this performance review, I need you to improve in only two areas: 1) your attitude of gratitude when I choose to part with my money in your business, and 2) your focus and attention on me for the few moments I stand in front of you.
Failure to comply with these performance issues will cause me to fire you as a company I do business with. You have been warned.
When exactly did the person with the money (the customer) become the least important part of a front-line worker’s day? Recently, it seems that almost every store I have gone into has someone at the front counter who needs to have a conversation with someone else (not work-related) that is more important than accepting my money. How can everything in a cashier’s day be more important than my willingness to exchange goods and services for money? Did I miss that memo?
In response, here is my memo.
Memo to: The front-line staff of all organizations
From: The Customer
Re: Performance review
It has come to my attention that you have been ignoring me lately. Although nothing has been said directly to me, your performance in the role of customer service has become suspect. I wish to address that here.
Your willingness to make eye-contact with me and to acknowledge that I have chosen to part with my hard-earned money has made me feel as though you really don’t care that I am in your establishment willing to purchase something. I am simply asking that, for the few minutes I am in your business, that you keep your conversations focused on what I would like and, most of all, be thankful for my willingness to frequent your work place. I feel compelled to address this issue as I have noticed it lacking of late.
I am becoming incredibly frustrated at being ignored while I am in the midst of purchasing something. I (the customer) am the revenue source for your business. I (the customer) am the guy who keeps the lights on in your business and gives you the revenue stream to pay for silly little expenses like … oh I don’t know … staff!! I (the customer), in this so-called economic downturn, am the difference between your business going down and your business thriving. Unless there is a fire, ask yourself, is there really something more important that you feel you must handle before you handle my transaction?
Do you really need to create conversations with others about how tired you are, how long the day has been or how many minutes are left before you can head to the bar to hang out with your friends? If I were your boss would you ignore me as I stood in front of you so that you could carry on meaningless conversations with friends or co-workers? Well, how about you think of me as your boss – simply in the fact that I pay you indirectly.
ATTITUDE ADJUSTMENT: The secret to customer service is to simply be present in my dealing with you. I don’t want to feel like I’m imposing on you when I buy something from you. I want to hear “Thank you.” I want you to mean it when you say it. You can tell me to “have a nice day” or not – that’s really not important to me. A simple “thank you” is all I require.
For this performance review, I need you to improve in only two areas: 1) your attitude of gratitude when I choose to part with my money in your business, and 2) your focus and attention on me for the few moments I stand in front of you.
Failure to comply with these performance issues will cause me to fire you as a company I do business with. You have been warned.
Tuesday, December 23, 2008
Real Christmas Gifts
I will admit it. I am a hard guy to buy gifts for whenever a gift is warranted. I really don't have need of anything. If there is something I need, I am fortunate enough to be in a position to buy it.
Occasionally I will buy something I don't necessarily need but would still like to have. And then there are some times that I receive a gift that I neither needed nor thought I even wanted but once I get it, I am pleased I did. Such is the gift from my daughter this year.
We had our Christmas celebration tonight as she is having Christmas day with her mom this year. We first did the gift opening in her living room before we spent some time preparing supper together. I gave my daughter a new set of kitchen tools: pots, pans, stainless steel prep bowls and a host of kitchen utensils complete with her own Chef's jacket. (All of these items came into play as we prepared supper together).
My gift came in a medium-sized gift bag; an official NHL Calgary Flames jersey complete with "Burns" and the number "08" stitched on the back. I immediately donned my jersey with a huge smile upon my face.
I admit that I am a pretty die-hard Flames fan but had never really thought to ever buy myself a team jersey. My daughter, perhaps an even bigger fan, found something that would be meaningful yet fun. (We swap text messages during most every game regardless of where I may be traveling. She keeps me up to date when I can't get a score on the game. It's a daddy-daughter bonding thing).
The real gift though, wasn't really the hockey sweater. The gift was that my little girl (now a grown woman) was paying attention over the course of the year, gave me a real gift of thoughtfulness and the most precious gift, some quiet and quality time together making and sharing a meal.
ATTITUDE ADJUSTMENT: Christmas is never really about the gifts. It's about how someone else thinks you're worthy of a gift in the first place. The real gift is that there are people in your life who love you and admire you. Anyone who has love has a lot. Adopt your "Gratitude Attitude" this year. Remember, life is about the memories you make. That's what really matters when you look back. Thirty years from now I may no longer own my Flames jersey but I will have the memory of the smiles, excitement and laughter that my daughter and I shared tonight. And at the end of life, that's what really matters anyway.
Oh, and the Flames beat the Anaheim Ducks 4-3.
Occasionally I will buy something I don't necessarily need but would still like to have. And then there are some times that I receive a gift that I neither needed nor thought I even wanted but once I get it, I am pleased I did. Such is the gift from my daughter this year.
We had our Christmas celebration tonight as she is having Christmas day with her mom this year. We first did the gift opening in her living room before we spent some time preparing supper together. I gave my daughter a new set of kitchen tools: pots, pans, stainless steel prep bowls and a host of kitchen utensils complete with her own Chef's jacket. (All of these items came into play as we prepared supper together).
My gift came in a medium-sized gift bag; an official NHL Calgary Flames jersey complete with "Burns" and the number "08" stitched on the back. I immediately donned my jersey with a huge smile upon my face.
I admit that I am a pretty die-hard Flames fan but had never really thought to ever buy myself a team jersey. My daughter, perhaps an even bigger fan, found something that would be meaningful yet fun. (We swap text messages during most every game regardless of where I may be traveling. She keeps me up to date when I can't get a score on the game. It's a daddy-daughter bonding thing).
The real gift though, wasn't really the hockey sweater. The gift was that my little girl (now a grown woman) was paying attention over the course of the year, gave me a real gift of thoughtfulness and the most precious gift, some quiet and quality time together making and sharing a meal.
ATTITUDE ADJUSTMENT: Christmas is never really about the gifts. It's about how someone else thinks you're worthy of a gift in the first place. The real gift is that there are people in your life who love you and admire you. Anyone who has love has a lot. Adopt your "Gratitude Attitude" this year. Remember, life is about the memories you make. That's what really matters when you look back. Thirty years from now I may no longer own my Flames jersey but I will have the memory of the smiles, excitement and laughter that my daughter and I shared tonight. And at the end of life, that's what really matters anyway.
Oh, and the Flames beat the Anaheim Ducks 4-3.
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