Look, anyone can write a bad review and many do - especially the cowards who refuse to voice their opinions to the businesses they trash online. It's so easy to hide behind anonymity. Businesses serve you face-to-face. Businesses ask you how they did face-to-face. What bothers me is when people repond "fine" when asked how everything was and then go home and trash them on the Internet, trash them on Facebook and Twitter and tell their friends to stay away - all unbeknownst to the people who could have corrected the situation, had only something been said.
Filter-Free Fridays™ are the days you step up, grow a spine and honestly (not hurtfully) tell a business how they are doing. If the restaurant meal isn't right, send it back, don't lie and pretend everything is OK.
How can a business improve if you won't tell them what is wrong? Not saying anything and pretending everything is OK is selfish. Yes, I said it is selfish. Because the people who are about to follow you: to order that same meal, to hire that same contractor, to buy from that same car dealer or whatever will now experience the same poor service or product because you were too afraid to tell them it was wrong.
Is it the fault of the business when they get trashed in their reviews? Sure, sometimes it is. But I'm willing to bet money that the vast majority of problems could have been solved if only someone hadn't grown feathers (turned chicken) and instead offered up an honest critique - face-to-face.
Do it differently starting on Filter-Free Fridays™.
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