It's Filter-Free Friday™ again - a day when you turn off the natural inhibitors that prevent you from speaking the truth and start telling people how you really feel. The intent is not to hurt, but to help. Whether it's a business, organization or an individual, today is the day you get to say what is on your mind in an effort to help people make a better effort.
I had supper last night at the Blue Cactus in Ottawa after being referred by friends.
I went to www.bluecactusbarandgrill.com and was able to make my reservation on-line. I picked my exact time and number in our party and received a confirmation email within a few minutes. Then, a half-hour prior to my reservation, I was sent an email reminder of my reservation. Brilliant customer relationship management. (This is simple software that any doctor's office, dentist's office, hair salon or any place that offers appointments could use. It is simple and allows your clients to touch you when they're free - and you don't force them to sit on hold while telling them that their call is very important to you.)
The restaurant decor was outstanding. Neil, our server, was friendly and knew his work. The food, however, was kind of ordinary. Neil brought me a feedback card to get my thoughts - mostly compliments except for the kitchen staff who must not taste their food before it leaves the kitchen - or chef has a very dull palate. Regardless, I gave my opinion, my name, address and phone number. I have nothing to fear. I didn't condemn, nor did I become abusive or hurtful. I simply offered an opinion - an honest opinion - in an effort to help them serve their patrons better.
So, that guy that wears the same soup-stained yellow tie to work every day - he gets a polite suggestion from you that drycleaning might be in order. The clerk that snarls through serving you gets asked if you have done something to offend or irritate them. And today, you say something to the person who always seems to be cheery and helpful - something you have failed to do but never have.
It's Filter-Free Friday™. Speak the truth. Stop being ordinary. Find your Greatness.
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Kevin Burns - Corporate Attitude/Culture Strategist
Speaking Web Site http://www.kevburns.com
Creator of Filter-Free Fridays™
Creator of the 90-Day System To A Greatness Culture™
Coming Soon Kevin's 8th Book - "Your Attitude Sucks - Creating An Oasis of Greatness In A Wasteland of Mediocrity
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