Sitting in an average franchise restaurant, I ordered the Southwest Chicken Sandwich with tossed salad. After I finished lunch, the waiter, who had not visited the table since he delivered the meal, asked, "How was the sandwich?"
"It was OK," I replied. It was an apt description of an average meal.
"That's it?" he asked. "Just OK?"
"Just OK," was my reply. It was nothing more than I had expected and I didn't expect a lot - just an average sandwich in an average restaurant.
I explained that I really didn't understand the brown gravy on a sandwich when I was informed that it was a peppercorn sauce - apparently without peppercorns (in hindsight, I probably couldn't taste the peppercorns because of the overpowering vinegar in the pickled banana peppers). All in all, pretty average.
When I was presented with the bill, our waiter had discounted the meal by $5.50 for telling the truth.
So, are you over-paying for your average meal by untruthfully answering "fine" when you're asked how your meal was?
Answering "fine" instead of telling the truth is costing you $550.00 per year in extra charges (based on eating out twice a week for 50 weeks). And your restaurant is still making average sandwiches because you're afraid you'll hurt their feelings.
Stop being a pushover customer. It's costing you money and you're not inspiring the restaurant to perform better.
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Attitude w/ ATTITUDE by Kevin Burns - Corporate Attitude/Culture Strategist
Creator of the 90-Day Strategy to Greatness Culture
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1 comment:
This may work sometimes, however on many occasion I have said something very similar and got either a blank response or a thats to bad answer with no compensation. It all comes down to how much the service person cares for the business.
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