Anyone who has ever been set up on a blind date, and told their date has a "great personality," gets nervous. People want to be seen with the beautiful people. But it's not just when it comes to relationships that this happens. Companies do it too. They put really good-looking people in charge of their reception desks. And sometimes it works. And sometimes it doesn't.
Unfortunately, sometimes companies choose beauty over substance choosing eye-candy with little else in the way of skills - on the phone, in person and in communication. They think they are making a great first impression by putting someone attractive at their front desk when what they should be going for is high- performance and high-function.
The job of the receptionist should not be left to just beautiful people. In fact, I vote that the ones with the really good personality get to be the ambassador for our workplaces - the ones that can carry on a conversation, know what's going on and recognize the importance of their work: the VP of First Impressions.
That person at the front desk speaks volumes about your organization. Hire for substance, not for looks.
- Join us on Facebook at http://Facebook.com/BuildingABetterWorkplace
No comments:
Post a Comment