As a boss, when you make a decision that affects the whole organization, are you really clear of the practical and real consequences and fallout on your front-line employees and their families? Really clear?
As a sales rep, are you prepared for the consequences that follow by stretching the truth of your claims just one time too many?
As a customer service rep, are you prepared to accept the fallout that results from you being apathetic in your effort and your job responsibilities?
As a customer, are you prepared to reward lousy quality and poor service by purchasing anyway?
As a future consumer, aren't you upset because the customer before you could have corrected bad service by simply saying something?
As a person of value, are you going to allow the "takers" of the world to butt in line, take more than one parking space, not offer a seat to an elderly lady on the bus or any other event that requires decency?
It's not employees who work for you. It's not prospects you sell to. It's not customers you serve. It's not businesses you buy from. It's not jerks you deal with. It's people. Every single interaction, every single event, every single experience has people at the center of it all.
If you're not "good people" yourself, you'll be an even lousier employee and customer.
The Attitude of Connectedness says we are all connected to other people - all of us. No exceptions.
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Attitude w/ ATTITUDE by Kevin Burns - Corporate Attitude/Culture Strategist
Creator of the 90-Day Strategy to Greatness Culture
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1 comment:
A very timely reminder. We can't continue to be Dr. Jekyll by the day and Mr. Hyde by the night. The values we nurture amond ourselves are the ones we're bound to pass on to others. And just like children, others take cues not from what we say but mostly from what we do. The sooner we realise this the better.
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