Sunday, October 08, 2006

Do They Even Care?

OK, so Michelle and I had the weekend to ourselves. We spent a night in Edmonton at a hotel. I booked the room on-line, as I have done so often before. It was simple really: one room, two people in a pet-friendly hotel. Yes we brought Maggie, our 12-pound West Highland Terrier.

Got to the hotel to check in. I told them we had brought our dog. Apparently, that's a problem if you don't let them know in advance. Now I've checked into many a hotel with the dog. The really expensive hotels like the Fairmont Banff Springs are the best. They don't assign a "dog-friendly" room. Your pet stays with you just like at home, and at no extra charge. This hotel, though, has a certain number of pet-friendly rooms. It didn't say that on the web site, nor did it show any place where I could reserve with my pet, but it did tell me I would pay $15 more if I brought the dog. I assumed that if you're going to pay a higher price to have your pet lay at the foot of the bed, you would at least get a decent room to do it in.

Nope. Got the very last pet-friendly room with the oldest beds, thinest walls and snottiest attitude you can buy for a $15 upsell. For the extra $15, your dog gets to choose your room. It was like me giving them over a $100 bucks a night was supposed to be my priviledge. No surpise that they didn't even ask how my stay was when I checked out. Apparently, it wasn't important. They got my money, but not my business. Sorry Best Western Cedar Park Inn, but you'll have to work pretty hard to get me back.

No comments: