I had my brain picked this month.
Sybil Stershic, of Allentown, Pennsylvania and author of the book Taking Care Of The People Who Matter Most: A Guide To Employee-Customer Care interviewed me this month on a range of topics. Part One of a two-part interview is now on her Blog - The Quality Service Marketing Blog.
Feel free to have a look at our interview as well as the rest of her Blog. There are some great insights into offering quality service regardless of your industry.
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