I stopped by Tim Horton's today on my way home from speaking in Camrose, Alberta. There's nothing like a great cup of tea for the drive home. It's kind of heartwarming and almost comfort food - well, to me anyway.
Here's the point: as I entered the restaurant, a young girl of seventeen or so was being interviewed for a job. She sat up straight, made good eye contact, had a smile on her face and wasn't rattled by the interview process at all. As a matter of fact, she seemed like she had it all: a good work ethic, confidence and ability to handle the tasks.
I thought to myself that I would be pleased to be served by such a person.
Perhaps that's the answer: perhaps the customer should play a part in the interview process before someone is hired for a job. If, as a customer, I am pleased to be served by an employee, I think I would be prepared to return to that business to be served again.
After all, in the service industry, it matters more that the customer is happy and not so much the employer right? Perhaps the owners of some service industry establishments could use a little attitude adjustment when it comes to hiring staff anyway.
Think about it this way: the customer is revenue and the employee is expense. Shouldn't revenue play a part in who gets hired? Just a thought. I'd be pleased to be served by her. Perhaps my next time in Camrose I will.
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