Wednesday, May 30, 2007

Would You Tell The Truth?

I checked into another hotel today. It's something I've done hundreds of times. How many times have I filled in my address, my car make, model and licence plate number?

Chelsey handed me my room key and said, "You can park in front of the hotel and if I were you I'd take that elevator over there to get to your room," as she pointed past the first elevator.

Something seemed strange in the use of the "if I were you" part. I was curious.

"If I were you? What does that mean?" I questioned laughing.

She started giggling. "Well you can take the other elevator but honestly, it's pretty slow and smells funny. But it's up to you."

I don't think I have ever been warned about a hotel elevator while checking into a hotel. This was a new experience and it was nice to be served by someone who cares about the comfort of guests.

Would you offer your customers the truth about your company even if you had to admit your product smelled funny?

Honestly? It's kind of refreshing to be served that way. Think about it.
Kevin Burns - The Chief Instigation Officer of Laugh-Long Learning!

http://www.kevburns.com

1-877-BURNS-11

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